If you’re building a website, you must have heard of a website chatbot already. A website chatbot is a program designed to perform a variety of functions. The most common functions are answering basic questions and adding content to websites. But how do you choose the right bot? Here are some important considerations in choosing your website chatbot.
What is the best part of website chatbot? One of the best parts of a website chatbot is its ability to perform basic customer support queries through email. Since this is one of the best parts of website chat Bots, most users prefer it over other options. Through a detailed survey on chatbot opinions, found that most consumers greatly prefer an automated email reply rather than an in-house chat support representative.
Can my website chatbot using artificial intelligence perform a wider range of tasks than a human can? Yes, an artificial intelligence chatbot can answer more than a human can. But you have to use the right logic bot for the job. For example, a salesperson using a logic bot to answer a sales question may not be as successful at a different job such as one involving medical information. Before you choose a logic bot, make sure it can handle multiple customer requests.
Is it a reliable chatbot? Since you’ll be interacting with your website chatbot via an internet network, it’s very possible that your chat bot could be hacked into. If this happens, you may end up wasting time fixing broken links or temporarily locking the user out of the chat. Make sure you have reliable internet security and a secure system so your chatbot runs at maximum efficiency.
Is it fast? In order to determine which of the best chatbot examples is the fastest, you need to test it in a scenario where there are several users talking about a common topic. Duolingo has a limit of ten messages per hour, so it will be impossible for your bot to talk for hours on end without slowing down the conversation. Instead, find out what the average speed on average is for your target audience. Then you can adjust your bot in order to maintain that pace or use a higher limit if you want your bot to respond more quickly.
Is it efficient? Of course, the efficiency of your website chat system depends on the number of users you have on your website. The more users, the faster everything goes, which is why many business owners choose to implement a high traffic chat room. If your numbers aren’t quite high enough to justify the need for a high traffic chat room, try making your announcements more concise and less repetitive in order to keep your users from feeling like they’re being bombarded with a lot of information.
Is it human friendly? Users don’t want to feel stupid when they’re chatting with their friends on Facebook or MySpace. Chat Bots are a great example of this; they can be written in such a way that the average user doesn’t have to be concerned with having his words quoted or repeated in order to understand them. Instead, the chat bot responds naturally and comfortably to what the user is saying, which increases the chances of a good experience overall. The best chatbot marketing strategy will never speak less than the user; instead it will speak exactly as the user wants it to and provide helpful feedback along the way.
Chat bots can be very useful for business owners and website owners. By taking the time to consider these three use cases, you can ensure that your website will be a useful resource for everyone who visits it. For more information, contact one of the many providers of chat bots today. You’ll be glad you did.